STORE POLICIES

 

Welcome

Welcome to CarolineAlexander!  Thank you for stopping by.  If you we do not have exactly what you are looking for, please send us an email.  Custom Creations are our specialty. 

Payments

Paypal  & Credit Card payments are accepted.

Shipping

We ship to anywhere in United States.

Shipping and handling charges include order processing, packaging, handling and shipping.
$6.96-14.95 (to U.S.).  We try to use USPS Priority Shipping when possible

Shipping to Canada is available at cost. Please contact us for exact shipping cost

All in stock orders are shipped 1-5 days after payment is cleared excluding Sundays and holidays. I am happy to make custom orders, but they do take a bit longer, please contact me if you are interested in a custom order.

If you would like to add shipping insurance, or would like your items shipped more quickly, please contact me and I will adjust the shipping price accordingly.

Refunds

You may return most new, unused items within 30 days of delivery for a full refund.

Shipping fees cannot be reimbursed. I can not accept responsibility for parcels lost in transit. Insurance is available for an extra fee upon request and is recommended.

Please contact me immediately if an item has been damaged during shipping as it is very important that you receive what you order. Damaged items can be refunded or replaced.

We'll notify you via e-mail of your refund once we've received and processed the returned item.

Please note a 3% restocking fee will be applied.

**Custom orders are non-refundable**

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